1. Introduction

At Portsmouth Plastics Ltd, we are committed to safeguarding your privacy and protecting any personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and secure your personal data when you engage with our services, visit our website, or interact with us in any way. We are fully compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process a range of personal information, including but not limited to your name, email address, telephone number, company name, postal address, and order history. Additionally, we may gather technical information about your interactions with our website, such as your IP address, browser type, device information, and browsing behaviour through the use of cookies and similar technologies.

We collect this information when you:

• Contact us via our website, email, or phone

• Register an account with us

• Place an order for our blow moulding products or services

• Subscribe to our newsletter or marketing communications

• Interact with our website or social media pages

3. How We Use Your Information

Your information is used to:

• Process and fulfil your orders accurately and efficiently

• Provide customer service and support tailored to your needs

• Enhance and personalise your experience on our website

• Improve the quality of our products, services, and website functionality

• Send you marketing updates, promotions, and newsletters (only with your explicit consent)

• Ensure compliance with legal and regulatory obligations

We are committed to using your data responsibly and will never send marketing communications unless you have actively opted in. You may withdraw your consent at any time.

4. Information Sharing and Disclosure

We value your trust and privacy. Portsmouth Plastics Ltd does not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted service providers who perform functions on our behalf, such as payment processing, logistics, and IT support, solely for the purpose of fulfilling your requests and enhancing our services. All third parties are required to maintain the confidentiality and security of your data.

We may also disclose information where required to do so by law, to comply with legal processes, or to protect our rights, property, or the safety of our customers and employees.

5. Data Security

We employ appropriate technical and organisational measures to safeguard your personal information against loss, misuse, or unauthorized access. These measures include secure servers, encryption, restricted access protocols, and regular security audits to ensure the continued integrity and confidentiality of your data.

Despite our best efforts, please be aware that no transmission of data over the internet is completely secure. We encourage you to take your own precautions when sharing information online.

6. Your Rights

You have rights under the UK GDPR regarding your personal information, including:

• The right to access a copy of the data we hold about you

• The right to request correction of any inaccurate or incomplete information

• The right to request the deletion of your data where appropriate

• The right to object to or restrict certain types of data processing

• The right to withdraw your consent for marketing communications at any time

• The right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

To exercise any of your rights, please contact us using the details provided below.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at sales@portsmouth-plastics.com.